Shipping & Returns Policy

At Pratica, we aim to provide a smooth and hassle-free shopping experience. Below is our Shipping & Returns Policy to ensure clarity regarding your order. Please review the details carefully before making a purchase.

Shipping Policy

1. Shipping Options and Timelines

• We offer standard and expedited shipping options within [Tamilnadu/India].

• Standard shipping typically takes [5-7 business days], while expedited shipping is delivered within [3-5 business days].

• Delivery times may vary based on your location and product availability.

2. Delivery Fees

• A shipping fee will be calculated at checkout based on the delivery address.

• Additional charges may apply for oversized items or deliveries to remote locations.

3. Delivery Services

• We partner with trusted carriers to ensure safe and timely delivery.

• For large or heavy items like mattresses, we offer specialized delivery services at an additional fee.

4. Delivery Guidelines

• Please ensure someone is available at the delivery address to accept the shipment. If delivery is missed, reattempt fees may apply.

• Inspect your order upon delivery and report any visible damages or missing items within [7 days] to our customer service team.

Returns Policy

1. Eligible Items for Return

• Mattresses and accessories must be in like-new condition, free from stains, damage, or odors.

• Items such as clearance or final sale products are not eligible for return unless defective.

2. Return Process

• Contact our customer service team at [+91 94422 12154 / info@pratica.in] within [7 days] of delivery to initiate a return or exchange.

• We will arrange for a pickup or provide instructions for return shipping. A return shipping fee or restocking fee may apply.

3. Refunds and Exchanges

• Refunds will be issued to the original payment method once the returned item has been inspected and approved. Processing times may take up to [7 days].

• Exchanges for a different model, size, or firmness are available during the trial period. Any price difference will be charged or refunded accordingly.

4. Damaged or Defective Items

• In the rare event your mattress or accessory arrives damaged or defective, please contact us immediately at [+91 94422 12154 / info@pratica.in]. We will arrange a replacement or repair at no additional cost.

Contact Us
If you have any questions or need assistance, please reach out: